PointsBet emphasises problem gambling education initiatives

PointsBet has reflected on its participation in this year’s Problem Gambling Awareness Month (PGAM), highlighting its efforts to raise employee awareness

PointsBet has reflected on its participation inwards this year’s Problem Gambling Awareness Month (PGAM), highlighting its efforts to evoke employee awareness.

The yearly event, which takes property every March, is a US-based campaign backed past the National Council on Problem Gambling (NCPG).

The musical theme for 2022 was “Awareness + Action” and with this in mind, PointsBet hosted educational sessions for all its customer-facing departments.

These sessions, the accompany said, were intentional to crop problem gaming awareness and “empower” its employees with strategies to place and call this issue.

The sessions were led inward audience with section heads to aid faculty break see “how their roles uniquely post them to recognise problem gambling ruby-red flags.”

PointsBet’s client service, player development, trueness and tracking teams all took constituent inward these sessions, with from each one granted unique advice corresponding to their respective functions.

For example, the company’s participant developing department was instructed to “identify ruddy flags via communication” and, when necessary, “escalate to the responsible gaming team.”

The sessions formed section of PointsBet’s broader responsible gaming training be after and came amid similar PGAM efforts from other US-facing companies, such as IGT and FanDuel.

“Responsible and problem gaming educational activity for our faculty is far more than just fulfilling a regulatory requirement,” said Johnny Aitken, CEO of PointsBet USA.

“It is about sparking genuine duologue and empowering our teams to discuss responsible gambling with our customers.

“We are proud to take part inward Problem Gambling Awareness Month for the third sequent twelvemonth and appear forward to our continued living of this important initiative in the years to come.”

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