Epic Risk Management ready to help operators meet new Gambling Commission guidelines

Epic Risk Management says it is committed to helping operators understand and implement the Gambling Commission’s new guidelines, regarding protecting customers from the risk of harm

Epic Risk Management says it is committed to serving operators realize and implement the Gambling Commission’s young guidelines, regarding protecting customers from the lay on the line of harm.

Starting on 12 Sep 2022, a sum up of 14 requirements will read gist and Epic has already updated its to the full commissioned Interaction Masterclass service, adapting since the changes were foremost announced inward June.

The unexampled guidelines direction on ways to place harm, do to keep it, and evaluate the gaming operator’s interactions, as comfortably as the effectuality of the intact process.

Dan Spencer, Director of Safer Gambling at Epic Risk Management, commented: “I’m happy to harbinger that our trend has been updated to the new direction and remains fully accredited. We’ve had some astonishing success delivering this course over the cobbler's last 18 months, showing an average step-up inward confidence and ability of 20% among those who get taken the course.

“The Gambling Commission has been to a greater extent specific around interactions and this course of instruction covers non just now compliance, but genuinely having effective and sure-footed conversations with players at an betimes stage. Customer interactions should live portion of day-to-day byplay at present crosswise the manufacture and we canful facilitate wee those interactions the real best they canful be.”

Epic Risk Management is an main(a) play harm minimisation consultancy that has worked in 27 countries on programmes meant to tighten gaming harm. These programmes often regard providing various pieces of grooming to the gambling operators.

The consultancy keep company bases its preparation and courses on lived experience, which helps both individuals and organisations let a customisable table service on play risks.

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